Privacy Policy

1. Introduction

Clientix Consulting LTDA ("we", "our", or "us"), registered under CNPJ 48.283.813/0001-62, with its principal place of business at Av. Caetano Gornati, 1500 - Apt 93, Bloco A, Engordadouro, Jundiaí - SP, 13214-661, is committed to protecting your privacy and personal data.

This Privacy Policy describes how we collect, use, store, and share your personal information in compliance with Brazil's General Data Protection Law (Lei Geral de Proteção de Dados — LGPD, Law No. 13.709/2018) and other applicable regulations.

2. Data We Collect

• Identification data: full name, CPF, date of birth
• Contact data: email address, phone number, physical address
• Business data: company name, CNPJ, industry, market segment
• Campaign data: promotional objectives, target audience profiles, campaign performance metrics
• Consumer engagement data: participation records, redemption history, survey responses
• Contractual data: service agreements, project scopes, billing terms
• Payment data: billing information processed through secure payment systems
• Navigation data: IP address, browser type, cookies, access logs

3. How We Use Your Data

• Designing and executing sales promotion campaigns
• Managing client accounts and project deliverables
• Analyzing campaign performance and consumer engagement
• Administering loyalty programs, contests, and promotional events
• Generating performance reports and strategic recommendations
• Processing payments and issuing invoices
• Communicating about project updates, insights, and services
• Complying with legal and regulatory obligations (including CONAR and consumer protection regulations)

4. Legal Basis for Processing

• Consent provided by the data subject
• Performance of a contract or preliminary procedures related to a contract
• Compliance with legal or regulatory obligations
• Legitimate interests of the controller, provided fundamental rights are preserved

5. Data Sharing

• Client brands for campaign execution and reporting
• Marketing and media partners for campaign delivery
• Payment processors for secure transaction handling
• Technology service providers for analytics and system maintenance
• Government authorities when required by law

6. Data Retention

Your personal data will be retained only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Campaign records and performance data may be retained for reporting and audit purposes. Upon expiration, your data will be securely deleted or anonymized.

7. Your Rights

Under the LGPD, you have the following rights:

• Confirmation of the existence of data processing
• Access to your personal data
• Correction of incomplete, inaccurate, or outdated data
• Anonymization, blocking, or deletion of unnecessary or excessive data
• Portability of data to another service provider
• Deletion of data processed with your consent
• Information about entities with which your data has been shared
• Information about the possibility of denying consent and its consequences
• Revocation of consent

To exercise any of these rights, please contact us using the information in Section 10.

8. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience. You may configure your browser to refuse cookies; however, some features may not function properly without them.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Campaign data and consumer engagement records receive additional security measures. Despite our efforts, no method of electronic transmission or storage is completely secure.

10. Contact Information

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised "Last updated" date.